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New LMS Certification Program Available!
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We're excited to announce the launch of our Certification Program, "Foundations of Great Customer Service in Tech Support". Think about a positive experience you had in a retail store, bank, etc. at some point recently. If you can think of one, it is highly likely that at the root of that experience was the person helping you. In a user centric business-like Voice, IT, Physical Security or Print/Copier support this is no different. Most of the interactions your customers have with your company start and end with front-line support (aka Technicians). Technicians play an important role in an MTSP's ability to exceed customer expectations and keep customers happy. In this 4-session course, TAG will teach you skills and tactics around the 4 categories of Exceeding Customer Expectations in setting technical support and service teams on the path towards mastering exceptional support of the user; where every experience with the user is one where they come away feeling truly helped and cared about. We have built this class to be for any of your support personnel (IT, Voice, Copier, Print, etc.) to go through as part of a career training plan, new employee onboarding, etc. If you have employees that you need to register for this, please click here to request access to the LMS And then click here to find the training plan 
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