RECORDING: A TAG Member's Take: Why AI Is Becoming the New Standard
in the MSP Stack

If you missed this webinar on September 25^th , you can view it by clicking the link below.

DESCRIPTION: We're excited to have Eddie Henderson at ATS share their successful implementation and utilization of Pia to reduce technician labor hours and close tickets faster.

Pia is the hottest technology in the industry and we've seen HUGE adoption from Members since TAG's Convention in Louisville.

AI isn't a future trend - it's already reshaping how the most successful MSPs operate. Clients expect faster resolutions, higher efficiency, and proactive support. Meanwhile, tech shortages and margin pressure are forcing MSPs to do more with less. The MSPs that master AI will differentiate, scale, and win. The ones that don't will fall behind.

In this 45-minute session, join James Allen, EVP of Strategic Partnerships at Pia, Brandon Stewart, Technology Advancement Advisor at TAG, and Eddie Henderson at ATS as they cut through the hype and show how AI is driving measurable results in MSP service desks today.

You'll hear practical use cases - AI triage, ticket resolution, and analytics - that directly impact ticket flow, engineer efficiency, and client experience.

Expect bold predictions, real-world stories, and an unfiltered conversation about what it takes to adopt AI without overwhelming your team. You'll leave with a roadmap for embedding AI into your stack and the confidence to make it part of your competitive edge.

View the Recording

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