Operations Training – Processes and Procedures to Drive Performance and Profitability

Dates	Thursday, September 21 – Friday, September 22
Location	Orlando, FL
Times	Thursday, 8:30 am – 5:00 pm Friday, 8:30 am – 12:00 pm
Accommodations	Sheraton Suites Orlando Airport 7550 Augusta National Drive Orlando, FL 32822 (407) 240-5555 TAG Group Rate: $159 (expires 9/8)
Instructor	Jonathan Blakey & Trevor Bohannan
Who Should Attend	Owners, Senior Management, Operation Managers, IT Managers

TAG is excited to bring to its Membership a live training class specifically designed for Operations Managers and Owners. With a focus around the MTSP moving through TAG's IT Maturity Phases from a starting cost center to optimized strategic asset and implementing processes that drive profits and productivity, we will work through:

Accountability Charts, Gaps and Career Paths
SLA, Metrics and KPIs
Tech Stack Adoption and Evolution
Optimal Service Catalog
Onboarding and Documentation
Team Dynamics
Strategy and QBRs

If you are unable to attend this class, please visit our Event Calendar to obtain future dates.

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Technology Assurance Group - TAG
9655 Granite Ridge Drive
Suite 200
San Diego, CA 92123
Phone: (858) 946-2111
info@tagnational.com