TAG - WatchGuard Form FAQs

• I received my units and ready to do deploy. What is next?
  • Send an activation request 24-48 hours prior to deployment date to msspnotifications@tagnational.com with the customer name(s), location (if applicable), and serial number. We’ll ensure to get this activated properly for you. Then it will appear in the Cloud Portal to allocate.
• My customer has cancelled service. What do I do?
  • Send deactivation request to msspnotifications@tagnational.com with the serial number(s). We’ll turn off services and adjust billing accordingly. Then you’ll keep the unit on hand for future deployment. If it is an older model, feel free to place it with an electronic recycler. Notify us if you do, so we can note the unit is no longer on hand.
• How do I receive credit for cancelled services?
  • Credit for cancelled monthly service will appear on your next monthly invoice. All cancellations need to be received by the last business day of the month in order to not be charged for the following month of service.
• Why is my monthly invoice dated next month?
  • It’s our policy to always date the invoice appropriate for the period it is covering. Note we always bill a month’s services in advance to allow for sufficient processing time to purchase, collect, and allocate the full balance of licensing points before the start of the upcoming month.
• What is the payment schedule?
  • WG Program payments are set on auto-pay. Activation invoices are typically sent weekly on Wednesdays. Payment is scheduled for the following Friday. Monthly invoices are sent out monthly around the 10th. Payment is scheduled for the 15th. Payments made by ACH is free but credit card payments are subject to a 2.9% fee for all major credit cards and 3.5% for American Express. Please ensure our Alternative Payments Originator ID is whitelisted from your bank: #8263863381.
• Do you offer High Availability units on the MSSP Program?
  • Yes! High Availability units should be paired with the same model with Basic or Total Security. Pricing is available upon request, contact us to get pricing. When the order is placed to include a HA unit (2 units), please include in the comment section that one unit will be with High Availability.
• I have an expired unit that I would like to add to the program. Can I do that?
  • Yes! We can convert any termed unit to MSSP and continue its renewal monthly on our program. Monthly cost is slightly less since the hardware is already owned. Contact us to initiate process.
• Can I purchase accessories through you?
  • Yes! If WatchGuard offers it, we can provide it. (Modules, Power cords, etc.) Note, some accessories are third party and not available to order (certain rack mounts). Inquire with us about availability and pricing.
• I don’t see my question. Who do I contact?
  • Any WatchGuard inquiries can be directed to msspnotifications@tagnational.com and a team member will be able to assist.