We're excited to announce our NEW Operations Microlearning 7 Part Series. This series is designed to enhance the productivity and efficiency of your operations team.
We're excited to announce our NEW Operations Microlearning 7 Part Series. This series is designed to enhance the productivity and efficiency of your operations team.
Requirements: In order to attend each session, you will need to either attend all previous weeks or watch the recorded videos on our site (located in the Videos section under the Dashboard each week after completion).
Click Here to Register For All Sessions In This Microlearning Series.
Session 1: Developing Your IT Operations Accountability Chart to Identify Gaps and Develop Career Paths
Having a clear understanding of the roles and responsibilities needed for success is your 1st step to building a smooth running operations team. In this session, we will show you how to build the org chart of your future, identify gaps in your current team and develop training plans and career paths for your employees.
Tuesday, April 27th at 8:30 am or 10:30 am PACIFIC
Session 2: Developing your SLA and the Metrics Required to Ensure Success
Without a clearly defined SLA your team has to jump when every customer issues arises. With SLAs in place, you can put the right resources to work at the right time, monitor progress against the SLA and continually improve your service levels. We will cover all of this and show you what metrics are key to ensuring success.
Tuesday, May 4th at 8:30 am or 10:30 am PACIFIC
Session 3: Simplifying and Standardizing Your IT Processes to Create a Profitable and Scalable Service Delivery Engine
Simple processes that everyone understands are the key to building a scalable and profitable Managed IT Services business. In this session, we will discuss how to develop processes that can be easily followed by your team to ensure success. Some processes we will cover include:
Tuesday, May 11th at 8:30 am or 10:30 am PACIFIC
Session 4: Technology Stack Evolution and Implementation
All Enterprise level IT departments create standards that needed to be followed yet many MSPs let their customers drive the technology decision. This results in poor service and low margins. Standardization is a critical component in building your scalable and profitable business. We will show you how to develop and/or refine your technology stack that meets your customers' needs. We will show you how to leverage this stack in your pre-sales assessments, customer roadmaps and employee training programs and career path discussions.
Tuesday, May 18th at 8:30 am or 10:30 am PACIFI
Session 5: Start Your Customer Engagement On the Right Foot with a Proper Onboarding Project
The deal is signed, now what? Your sales team sold the customer on the value Managed IT Services. This value will never come to fruition without properly onboarding the client into your managed services solutions. We will cover the processes from pre-sales to your 1st quarterly review meeting. You will learn the key phases of onboarding, understand what technologies can help streamline this process, and why customer communication is as important as properly deploying your RMM tool.
Tuesday, May 25th at 8:30 am or 10:30 am PACIFIC
Session 6: Utilizing DISC and the Importance of Matching Your Meetings to Keep our Customers Engaged
Understanding how to deal with different personality types isn't just for sales. Your technical team is an extension of your company and sales arm and it is critical that they understand how to properly communicate with everyone they are working with (customers and fellow employees). We will cover the DISC profiles, help you understand how to tell what profile a person has and how to adjust your conversations and presentations to maximize your relationships.
Tuesday, June 1st at 8:30 am or 10:30 am PACIFIC
Session 7: Creating a Customer IT Roadmap Leveraging Annual Strategy Sessions and Quarterly Reviews
Can't get your customers to show up for quarterly business reviews? Unfortunately, this usually means that they just see IT as a cost center. We will teach you how to engage with the customer on a more strategic level, moving IT from cost center to strategic asset. We will cover developing an IT Roadmap, running Annual Strategy Sessions and Quarterly Business Reviews.
Tuesday, June 8th at 8:30 am or 10:30 am PACIFIC
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In case you missed the webinar click below to view it.
In case you missed the webinar on Wednesday, March 10th, click below to view it.
In case you missed the webinar on Thursday, March 3rd, click below to view it.
The 10 session program explores aspects of what we sell, how we price, billing methodologies, the economic effect of recurring revenue, and how we efficiently deliver our goods and services. Using established and proven benchmarks developed over 20 years and analyzing over $5 billion of technology sales, TAG will present Members with a granular understanding of what it takes to be profitable in every line of business.
I would like to personally invite you to our new microlearning course for Managed Technology Services Provider Financial Analytics and Benchmarking.
The 10 session program explores aspects of what we sell, how we price, billing methodologies, the economic effect of recurring revenue, and how we efficiently deliver our goods and services. Using established and proven benchmarks developed over 20 years and analyzing over $5 billion of technology sales, TAG will present Members with a granular understanding of what it takes to be profitable in every line of business.
Each attending Member will be provided with an Individual Detailed Company analysis at the end of the micro-learning course. Arrangements will be made for a one-on-one zoom to discuss those individual results and specifically what that Member must do to dramatically change their financial results.
The course is designed for Owners, CFO/Controllers, and Operations/IT Managers
YOU MUST ATTEND ALL SESSIONS OR REVIEW THE RECORDINGS TO RECEIVE YOUR INDIVIDUAL ANALYSIS
Click here to register for all sessions in this microlearning series.
Click here to automatically register
for all 10 sessions at once
Clearfly Communications has been the Elite SIP Partner of TAG for over 12 years. Throughout this time Clearfly and TAG Members have enjoyed the highest commissions and access to programs before they have been made available to other Clearfly Partners. This gave TAG Members the competitive advantage they deserve! The partnership has been a win/win/win for Members, Clearfly and all our mutual customers.
Clearfly Communications has been the Elite SIP Partner of TAG for over 12 years. Throughout this time Clearfly and TAG Members have enjoyed the highest commissions and access to programs before they have been made available to other Clearfly Partners. This gave TAG Members the competitive advantage they deserve! The partnership has been a win/win/win for Members, Clearfly and all our mutual customers.
Starting February 1st of 2021 every TAG Member will have their commissions raised from 20% on your SIP to 26% (not retroactive)
All TAG Members will continue to have the ability to Private Label so the proposals and invoices we send our mutual customers can have your logo on them. Moreover all Members will continue to have the ability to add any line items to the invoices we send to our mutual customers and Clearfly will remit 95% of that money to you. We will tax and pay taxes on your behalf for those added line items.
Click here to visit Clearfly's Partner Page
and Sam Johnson's contact information.
In case you missed Pulsar360's announcement, you can view the webinar here.
We're excited to announce our NEW Selling Technology Solutions Microlearning 12 Part Series. This series is designed to enhance your skills as a sales professional, generate the right opportunities, and increase your close ratio. If you have missed any of the classes, please view them before joining one live.
Click to View Previous ClassesWe're excited to announce our NEW Selling Technology Solutions Microlearning 12 Part Series. This series is designed to enhance your skills as a sales professional, generate the right opportunities, and increase your close ratio.
Requirements: In order to attend each session, you will need to either attend all previous weeks or watch the recorded videos on our site (located in the Videos section under the Dashboard each week after completion). Please make sure you turn on your video for each session.
Click here to visit the event calendar, see descriptions of each class, and register