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Bryan Flores Achieves Two New Certifications
We're excited to announce that Bryan Flores, TAG's Technology Advancement Advisor, has earned two new certifications – the Microsoft Certified: Endpoint Administrator Associate (MD-102) and the WatchGuard Network Security Technical certification – both in less than 3 months since joining TAG!
Bryan is already a Project Management Professional (PMP), and these two credentials add Microsoft-validated endpoint management and vendor-validated network security expertise to the TAG team. Bryan has become a go-to resource for our Members, leading operations and project-management coaching across several member accounts. His certifications also include Azure Solutions Architect Expert, Azure Administrator Associate, Azure Network Engineer Associate, Azure Virtual Desktop Specialty (AZ-140), 365 Fundamentals, WatchGuard Certified Network Security - Cloud, and ITIL 4 Foundation.
What Bryan's Latest Certifications Mean for Our Members
- Microsoft-validated expertise – Proven deployment, configuration and protection of devices and apps with Microsoft Intune across Windows, iOS and Android.
- Stronger security & compliance – Device compliance, conditional access and identity best practices baked in.
- Better user experience – Fast, reliable device provisioning and ongoing support for hybrid and remote work.
- Cost control – Cloud-based device management and modern provisioning reduce on-premises infrastructure and unnecessary licensing spend.
- Network security depth – Independently validated expertise in firewall configuration, secure remote access and threat detection with WatchGuard.
If you have opportunities with existing customers or prospects, utilize TAG to be involved in the sales, education, technical troubleshooting, architecture, or performance/cost review!
RECORDING: The AI-Powered MSP - Session 1: Your Tools, Connected
If you missed this webinar, you can view it now in the Learning Management System (LMS).
DESCRIPTION: Every alert you chase across three screens and every piece of data you copy from one system to another is time your team is spending on work that AI could already be handling. Most MSPs assume connecting their tools with AI is complicated, expensive, or years away, and that assumption is exactly what keeps them stuck doing everything manually while their margins quietly erode. This session is a live show and tell of Synthreo, the AI platform that ties your whole tech stack together, connected across NinjaOne, ConnectWise, and more, so you can see for yourself what it looks like when everything talks to each other, data flows without the swivel chair, and your team gets to focus on the work that actually pays. You will leave with a clear picture of what's possible today and one practical task to try before Session 2.
VIEW THE RECORDINGRECORDING: Turnium SD-WAN - Higher Throughput, Smarter Visibility & Integrated Security
If you missed this webinar on October 1st, you can view it now in the Learning Management System (LMS).
DESCRIPTION: Join Turnium for a look at the next evolution of SD-WAN for TAG partners, including their new higher-throughput NAIA CPE, Turnium Insight for enhanced network visibility and management, and integrated WatchGuard security. Arturo Fermill from Turnium will explore the business opportunity behind these new capabilities and how TAG members can use them to expand their SD-WAN offering and recurring revenue. Joining Arturo will be Keith Studt from ITC, to discuss how Turnium's offering fits into his technology offerings and has increased their MRR.
VIEW THE RECORDINGRECORDING: Atomic8Ball - Is Google Dead? Survival in an AI World
If you missed this webinar on October 7th, you can view it now in the Learning Management System (LMS).
DESCRIPTION: AI tools are changing how customers find businesses. But they still need somewhere to get their answers. AI draws on credible websites, strong SEO, and brands that stay active online. Anna Cargill from Atomic8Ball and Bill Parker, owner of Parker Data & Voice, LLC, and a TAG Member since 2007, will explain what's changing, what still works, and how your website, SEO, and your online presence can work together so both Google and AI recommend your business.
VIEW THE RECORDINGNew Section 179 Ads Available
Section 179 lets your customers deduct up to $2.56 million in qualifying equipment and technology placed in service by December 31. We have 5 NEW ads available to send in the TAG Email Marketing System.
Want these ads formatted for your Facebook, LinkedIn, Instagram, Website or Email Marketing?
Contact Janet at (858) 946-2111
Crewhu Elite Strategic Partnership Announcement
We're thrilled that Crewhu! is a TAG Elite Strategic Partner and many of you met with their team at TAG's Fall Conference in Baltimore this week.
Below is valuable information on their offerings and their impact on your business.
Program Description
Most MSPs find out a customer's unhappy when it's already too late. They watch their best people quit or disengage and still can't show prospects what makes them different. So, they get stuck competing on price.
Crewhu helps you see how customers really feel before they churn, recognize the people delivering great work so they stay and stay engaged, and turn your happiest customers into 5-star reviews that win new business. Over 770 MSPs use Crewhu to deliver outstanding service and win new business, with some going from a review every few weeks to a steady flow of 5-star ratings.
Program Overview
Crewhu gives TAG Members a complete customer experience platform: real-time customer sentiment and satisfaction surveys, employee recognition that keeps your best people engaged, and automated review generation that turns happy customers into public 5-star reviews. Instead of finding out about an unhappy customer after they've already left, you see how they feel while there's still time to act – and you finally have proof of the great service you deliver, so you stop competing on price alone.
TAG Member Advantage
14 months for the price of 12 months for the first year exclusively for TAG Members.
How to Get Started
Book a demo at crewhu.com/show. You can also reach out to your TAG Program Contact, Jonathan Blakey, with any questions.
Crewhu Contact:
Britt Koltay
Director of Community
941-716-0430
britt@crewhu.com
Visit Crewhu's Strategic Partner Page on the TAG Website
NEW AI Ads Available
Want these ads formatted for your Facebook, LinkedIn, Instagram, Website or Email Marketing?
Contact Janet at (858) 946-2111
RECORDING: Synthreo AI Workforce Platform Demo
DESCRIPTION: Synthreo was a huge hit at our Convention. AI adoption is accelerating—but unsecured, unmanaged AI use creates real risk for MSPs and their clients. In this hands-on demo session, Callen Sapien, CEO of Synthreo, Kyle Grove, CRO of Synthreo, Jonathan Blakey and Dale Stein from TAG will showcase Synthreo’s multi-tenant AI Workforce Platform, built specifically to adopt AI safely, easily, and responsibly. Attendees will see how AI Secure Chat provides a controlled, multi model AI experience while preventing data leakage and shadow AI usage. Additionally, they will highlight specific agentic use cases that your customers can use immediately. This practical walkthrough will show how TAG Members can deploy secure AI today—without complex infrastructure —while laying the foundation for future client facing AI services.
VIEW THE RECORDINGRECORDINGS: Sales Accelerator Webinar Series
If you missed the webinar series below, or even one session, you can view them via the link below.
- Sales Accelerator Series: Session 1 - Sales Objection Handling as a Discipline
- Sales Accelerator Series: Session 2 - Building a Sales Game Plan - Targeting, Research, and Intentional Prospecting
- Sales Accelerator Series: Session 3 - Sales Pipeline Management that Actually Works - Creating Visibility, Momentum, and Control
- Sales Accelerator Series: Session 4 - Sales Metrics & KPIs - Measuring What Matters and Managing What You Can Inspect
- Sales Accelerator Series: Session 5 - Time and Calendar Management for Sales Professionals - Protecting Focus and Driving Results
- Sales Accelerator Series: Session 6 - Sales Differentiation That Resonates - Standing Out in Crowded and Competitive Markets
- Sales Accelerator Series: Session 7 - Selling to Different Personalities - Adapting Without Losing Your Sales Process
- Sales Accelerator Series: Session 8 - Multi-Stakeholder Selling - Navigating Buying Committees and Complex Decisions
- Sales Accelerator Series: Session 9 - Smarter Selling - Leveraging Data for Turning Activity, Outcomes, and Proof into Momentum
- (Coming Soon) Sales Accelerator Series: Session 10 - Closing with Confidence - Asking for the Deal and Creating a Seamless Transition to Onboarding
If you have not yet signed up to use the Learning Management System, please click here to begin.
Did You Know?
Free Microsoft Teams
Audio Conferencing for TAG Members
Hi TAG Members,
Did you know that you can add Audio Conferencing (dial-in numbers) to your Microsoft Teams users at no cost for callers in the US and Canada?
In typical Microsoft fashion, this is conflicting information listed. There are options from $0-3 per user per month on the product list.
- You can enable a dial-in phone number for Teams meetings at no additional cost.
- Only the meeting organizer needs the Audio Conferencing add-on.
- We've worked with our valued partner, Sherweb to find the exact Product SKU's that you need to add for "Microsoft Teams Audio Conferencing includes dial-out to USA/CAN only (NCE)":
- *SW-P-O365-91-A-Y1Y (Annual purchased Annually)
- SW-P-O365-91-A-M1Y (Annual purchased Monthly)
- SW-P-O365-91-A-M1M (Month to Month)
- SW-P-O365-91-A-M1M (Month to Month)
*recommended since there's a $0 cost
If you haven't enabled this yet, now is a great time — it enhances meeting accessibility and provides an experience similar to Zoom’s one‐touch dial‐in. We've enabled this for the TAG organization and it works seamlessly
If you'd like assistance enabling Audio Conferencing for your organization, feel free to reach out.
UPCOMING LIVE CLASSES – DON'T MISS OUT
See More Classes
Selling Technology Solutions Successfully for Your MTSP Company
July 17-18
Denver, CO
Analytics, Benchmarking, and Financial Management
July 31-August 1
Chicago, IL
Executing Operational Excellence Workshop
August 21-22
Newark, NJ