Technology Assurance Group


Operations Training: Processes and Procedures to Drive Performance and Profitability

March 14th, 2023 by Brian Suerth

Coworkers sitting at a table clapping after watching a presentation

In today's competitive business environment, it is essential for companies to focus on boosting profitability and productivity. One of the most effective ways to achieve this is by implementing efficient processes. Streamlining production processes involves identifying and eliminating inefficiencies that can lead to wasting time and resources. To achieve this, companies need to conduct a thorough analysis of their production processes to identify areas that need improvement. They can then leverage technology to improve overall efficiency.

Instructor: Jonathan Blakey & Trevor Bohannan

Time: 04/27/2023 8:30 AM - 04/28/2023 12:00 PM

Location: Chicago, IL

COURSE DESCRIPTION: With a focus around the MTSP moving through TAG'S IT Maturity Phases from a starting cost center to optimized strategic asset and implementing processes that drive profits and productivity, we will work through:

  • Accountability Charts, Gaps and Career Paths
  • SLA, Metrics and KPIs
  • Tech Stack Adoption and Evolution
  • Optimal Service Catalog
  • Onboarding and Documentation
  • Team Dynamics
  • Strategy and QBRs

WHO SHOULD ATTEND: Owners, Senior Management, Operation Managers, IT Managers

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Posted in: Courses, Training

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